Skip to main content

Documentation Index

Fetch the complete documentation index at: https://help.smile.io/llms.txt

Use this file to discover all available pages before exploring further.

​
About Re:amaze

Re:amaze is a unified customer service, chat, and helpdesk platform built for ecommerce. When connected to Smile, your support team can see each customer’s loyalty data alongside conversations and use it to personalize replies.

​
Features and functionality

With the Smile and Re:amaze integration, you can:
  • Display customer loyalty data (points, VIP tier, referral URL) alongside conversations
  • Personalize replies using points balance and VIP status
  • Triage conversations based on loyalty status

​
Integration requirements

To use the Smile and Re:amaze integration, you must meet the following requirements:

Have a Re:amaze account

Have a Smile account with a paid plan

This integration is available on the Essential, Standard, Growth, Plus, and Enterprise plans. The number of integrations you can connect depends on your plan.

​
Setup instructions

In Smile Admin, install the integration, then refer to the Re:amaze documentation for instructions on how to set up and configure the Smile and Re:amaze integration.

​
Getting help

The Smile and Re:amaze integration is built and supported by Re:amaze. For any questions or issues, refer to the Re:amaze help center or contact Re:amaze support.