🛒 Supported on Shopify and BigCommerce
💳 Available on All plans (unless specified below)
👤 Accessible to all roles
There are several ways customers can redeem their points for a reward. This article breaks down the various redemption options available to your customers.
How do they redeem?
You can send this quick 1-minute video to your customers to show them how they can redeem their points for rewards:
Other redemption options
The below videos will show you the combination options available for your customers to redeem their rewards.
Redeeming for a single reward: All plans (Free & Paid)
Customers can redeem rewards from within their panel by copying a code into checkout or applying the code to checkout from within the rewards panel
Customers need to have an account and be a Member to redeem points
Redeeming for multiple rewards: All Plans (Free & Paid)
Smile allows you to combine discounts and this is how customers can use multiple discounts for one order!
To learn how you can set up your rewards to combine you can check out this article
Customers can choose 1 reward by using Apply code within the Smile panel and the other reward has to be copied to the clipboard and applied at checkout
Redeeming at checkout using Smile's Checkout Extensions: (Growth & Plus plans, Shopify Plus only)
✅ Must be on our Growth Plan or Plus Plan
✅ Must be on Shopify Plus
✅ Only fixed rewards can be redeemed at checkout - click here to learn more
Redeeming one reward at checkout:
✅ Customers can still combine rewards with a checkout extension, one can be redeemed from within the checkout extension and one must be copied from the panel
Redeeming a combination of rewards in checkout:
Step-by-step how customers redeem points
Videos not your thing? Here is a step-by-step guide:
To turn points into a reward, your customers will need to log into the rewards panel on your site. Once they're logged in, they'll need to open the rewards panel.
Next, click on Ways to redeem.
If they do have enough points for one of the Fixed amount rewards, there will be a Redeem button:
To redeem points on Incremental rewards, your customer will need to use the points slider to select the amount of point they would like to spend, then click Redeem:
Upon clicking redeem, your customer will be taken to a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout.
Based on your settings in Notifications, your customers also may get an email with the coupon code for their records. The code will also be stored in their rewards panel under the Your Rewards section at the bottom.
📋 Note: Once a customer has redeemed their points for a reward, the reward will remain in their account until they decide to use it on a purchase, or until the reward expires. Points are not automatically returned to a customer's account if a reward is redeemed and not used.
FAQ:
Why didn't the incremental slider move and let me redeem fewer points?
The minimum number of points required to redeem must be at least as many points as your increment is based upon
Why are some of the rewards loading?
These aren't "loading". This icon shows the customer how close they are to getting that reward if they don't have enough points yet
I'm on the Growth Plan. Why can't I see the checkout extensions?
Check that you're using Shopify Plus, and if you are and still can't see them you may be on one of our legacy Growth Plans - you can speak to our team at help@smile.io and they'll help you pick a plan for your business!