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Loyalty Hub gives customers somewhere to view their loyalty points, track rewards, and redeem points for available rewards - all in one place. Make the page feel like part of your brand by following these steps.
Feature availability: Loyalty Hub is available on Growth, Plus and Enterprise plans for merchants on Shopify only.
Tip: Add Loyalty Hub to customer accounts by following our guide: Add Loyalty Hub.

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Page logo, colors & typography

Shopify customer accounts belong to the checkout architecture. Therefore the logo, colors and typography are inherited from checkout settings.
  1. From Shopify Admin, click Settings > Checkout.
  2. Select your checkout profile > Customize.
  3. In the top bar, select Loyalty Hub.
  4. In the action bar (left), click Settings.
  5. Adjust branding settings.
  6. Click Save.
Warning: Changes made here will apply to both the customer account loyalty page and checkout.

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Page heading, description & section titles

The Loyalty Hub page heading, description, and section titles are configured directly in the customer account editor. The account editor is accessed through the checkout editor.
  1. From Shopify Admin, click Settings > Checkout.
  2. Select your checkout profile > Customize.
  3. In the action bar (left), click Apps > Added > Loyalty Hub.
  4. Enter your custom text.
  5. Click Save.
Note: Changes made here are only applicable to the Loyalty Hub.

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Hero image & other imagery

Since the checkout and account editors don’t allow image uploads, your images are pulled from your settings in Smile Admin.
ImageLocation on pageHow to change
Hero imagePage header1. From Smile Admin, click Settings > Branding > Customer account page > Edit.
2. Replace image.
3. Click Save.
Redemption popup cover imageRedemption popup☝️ As above.
Product fallback imagePoints shop thumbnail & redemption popup if no product image is defined in Shopify☝️ As above.
Points balance iconNext to points balance section in header☝️ As above.
Note: Changes made here are only applicable to the Loyalty Hub.

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Image sizing recommendations

Your hero image appears most prominently in the Loyalty Hub, so choosing a clear landscape image is recommended. The Loyalty Hub will automatically adjust your images to fit, so you don’t need to use exact dimensions unless you prefer more precise guidance. If you’d like specific dimensions to follow, here are the recommended sizes:
  • Hero image (landscape): 631 × 293 px
  • Redemption popup cover image (landscape): 437 × 204 px
  • Product fallback image (square): 318 × 318 px
  • Points balance icon (square): 46 × 46 px

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Earn, redeem, referral & VIP card labels & icons

Card labels and icons are inherited directly from your loyalty program settings.
ImageLocation on pageHow to change
Earn points labels & iconsEarn points grid1. From Smile Admin, click Program > Points > View all ways to earn.
2. Click any of the ways to earn.
3. Edit name/icon.
4. Click Save.
Spend points labels & iconsSpend points grid, redemption popup1. From Smile Admin, click Program > Points > View all ways to redeem.
2. Click any of the ways to redeem.
3. Edit name/icon.
4. Click Save.
Referral labels & iconsReferrals card1. From Smile Admin, click Program > Referrals.
2. Choose friend or advocate reward > Edit.
3. Edit name/icon.
4. Click Save.
VIP tier labels & iconsVIP header card, VIP program grid1. From Smile Admin, click Program > VIP.
2. Click any VIP tier.
3. Edit name/icon.
4. Click Save.
Warning: Changes made here will apply to both the Loyaly Hub and the storefront loyalty popup (if enabled).

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Previewing changes before saving

If your Loyalty Hub is placed on a live checkout & account profile, your customers might be able to access the page and see your pages immediately. Customer discovery is generally determined by whether a link to the new page has been added to the customer account navigation bar. If you need time to preview your changes before your customers see them, delay adding a link to the customer account navigation until you’re ready for customers to see it, or consider configuring the page on a non-live checkout & account profile.