Introduction

Everyone likes to celebrate their special day! Bring that excitement to your rewards program by setting up birthday rewards for your customers!

Here’s what we’re covering:

One of the amazing rewards that you can give to your customers is a birthday reward.

How the customer birthday reward works

Anyone with a customer account can add their Birthday to Smile.

To discourage customers from claiming their birthday is today or tomorrow to game the system for points, we have added a layer of security.

A customer will not get rewarded points for their birthday this year if they enter a date that is in the next 30 days. They will be rewarded the following year on that date.

When are the points rewarded?

The points will be rewarded once a year on the customer’s birthday. Points are NOT issued when the customer enters their birthday.

📝 Pro Tip:
If a customer reaches out about not getting points for their birthday because they entered a date that is in the next 30 days, you can always manually give them the points from the Customers page.

Did this answer your question?