Introduction

Sending email notifications to your members is a great way to encourage program engagement by reminding your customers of the value they’ve earned as part of your program.

Overview

How to enable an email notification

How to disable an email notification


How to enable an email notification

You can enable or disable emails in the Notifications section of your Smile Admin.

You can click on each of these notifications, and scroll down to the bottom to see the enable/disable option.

📋 Note: email notifications are automatically enabled for any new Smile merchant.

If you’ve disabled an email and would like to re-enable it, select the email notification type you'd like to enable from the Notifications section of your Smile Admin.

Once you’ve opened up the email notification type you would like to send, click Enable. Once you’ve enabled this email, your customers will start to receive notifications again.

📝 Pro Tip: Add a custom banner image to each email template to ensure they integrate seamlessly with the rest of your program experience. When your reward program emails integrate with the rest of your brand, your members will be more likely to engage.

How to disable an email notification

To disable an email notification, select the email you'd like to disable from the Notifications section of your Smile Admin.

Once you have opened up the email notification type you would like to send, click Disable. Once you have disabled the email, your customers will no longer receive these email notifications.


What's next?

Customer email overview

Learn more

Email marketing with reward data

Email marketing campaign guide

How customers can unsubscribe from emails

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