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Enable or disable a customer email

Turn a customer email on or off to control which messages are sent from your program.

Karen (she/her) avatar
Written by Karen (she/her)
Updated yesterday

πŸ›’ Supported on all platforms

πŸ’³ Available on all plans

πŸ‘€ Accessible to all roles

By default, customer emails are automatically enabled for new Smile accounts. If you’d like to turn off a customer email to prevent it from being sent, you can disable it in your settings. You can re-enable the email at any time.

Disable a customer email


To disable an email notification:

  1. In Smile Admin, navigate to Settings > Customer Emails.

  2. Find the email you want to disable and click Edit.

  3. Click the Disable button.

  4. Confirm by clicking Disable.

Enable a customer email


To enable an email notification:

  1. In Smile Admin, navigate to Settings > Customer Emails.

  2. Find the email you want to enable and click Edit.

  3. Click the Enable button.

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