Introduction

Once your customers have started earning points, you'll want to offer multiple reward options in your Smile admin. This will allow your customers to redeem their hard-earned points into a reward, which, in turn, encourages your customers to purchase from you again!

Find out which rewards are available on your specific platform

Video tutorial

Watch this quick, 1-minute video to understand how your customers will go about redeeming their points for rewards.


Overview

How customers redeem points

Rewards you can offer


How customers redeem points

To turn points into a reward, your customers will need to log into the rewards panel on your site (either by logging into their customer account, or through passwordless login). Once they're logged in, they'll need to open the rewards panel.

Next, click on Ways to redeem.

If they do have enough points for one of the Fixed amount rewards, there will be a Redeem button:

To redeem points on Incremental rewards, your customer will need to use the points slider to select the amount of point they would like to spend, then click Redeem:

Upon clicking redeem, your customer will be taken to a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout.

Based on your settings in Notifications, your customers also may get an email with the coupon code for their records. The code will also be stored in their rewards panel under the Your Rewards section at the bottom.

📋 Note: Once a customer has redeemed their points for a reward, the reward will remain in their account until they decide to use it on a purchase, or until the reward expires. Points are not automatically returned to a customer's account if a reward is redeemed and not used.


What's next?

Configure ways to redeem

Learn more

Control ways to earn and redeem
Redeem points in store with Shopify POS

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