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Spend points in-store with Shopify POS
Spend points in-store with Shopify POS

How customers spend (redeem) points on an in-store discount

Maggie avatar
Written by Maggie
Updated over a week ago


This tutorial covers how to redeem a customers points for a reward using the Shopify POS app (Also compatible with Shopify Lite and Pro.)

βœ…This tutorial is only applicable to Shopify merchants.

πŸ“‹ Note: In order for Shopify POS to work, you need to first add some POS-specific rewards. Here's how: Setup POS-specific rewards

πŸ“‹ Note: Program participation for customers without accounts does not apply to Shopify POS. Regardless of your program participation settings - your customers need to be a member to be able to redeem points in Shopify POS.

Shopify POS

If you are using the new Shopify POS app, you'll want to:

​Click 'Add Tile' > 'App'> 'Smile':

Select 'App Extensions'> 'Smile: Rewards & Loyalty':

After that you should see the Smile tile on your POS grid:

Once this is added you should be able to see this tile light up whenever you:

How a customer can become a member

Customers need to be members in Smile in order to be able to redeem points for POS rewards. If they are a Guest - the Smile POS tile will not light up when they're added to the cart.

For a customer to turn into a member, they have 2 options:

  • Create an account through your online store (if you want, you can add a QR code in your storefront linked to your account creation page to encourage customers to sign up)

  • place a POS order associated to their customer email (once the POS order is marked as paid - the customer will become a member)

​Learn more

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