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Create a criteria for your VIP program to encourage repeat purchases for customers and a way to reward your most loyal customers.
Feature availability: VIP is available on Growth, Plus, and Enterprise plans.

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Configure the program start date

Important: The earliest start date you can choose for your program is the date you installed Smile
  1. From Smile Admin navigate to Program > VIP.
  2. In the Tier settings section, click Edit.
  3. From the calendar button, choose a date to start your VIP program from.
  4. Click Save.

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Choose the earning method

Tip: If you’re running a points program, Smile recommends using points earned, if you’ve got a standalone VIP program, Smile recommends amount spent
  1. From Smile Admin navigate to Program > VIP.
  2. In the Tier settings section, click Edit.
  3. In the A customer enters a VIP tier based on their, choose either Points earned or Amount spent
  4. Click Save.

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Set the timeframe

Tip: If your store has consumable goods such as food, we’d recommend using calendar year milestone, if you have larger goods such as furniture, Smile would recommend using the lifetime milestone.
  1. From Smile Admin navigate to Program > VIP.
  2. In the Tier settings section, click Edit.
  3. In the A customer has the following amount of time to achieve a VIP tier section, choose either Their lifetime as a rewards member or One calendar year.
  4. Click Save.
We have a guide on VIP milestones that will explain the differences between the timeframes. All of the above settings can be configured before activating your VIP program, to change any of these settings in the future, your VIP program will need to be deactivated and then reactivated after the change has been made, as your customers will need to be recalculated.