VIP tiers allow you to reward your most loyal customers while increasing your average customer lifetime value! You have the option of adding and removing VIP tiers from your program at any time.

📝 Pro Tip
When it comes to number of tiers, 3 is the magic number and Smile's official recommendation.

✅ This feature is only available on our Enterprise plan

Here's what we're covering:

How to set up VIP tiers

Note: Do not continue with this tutorial unless your VIP program has been disabled.

In the VIP Tiers section of your VIP program, click "Add tier."

These fields include a tier name and the milestone your customers needs to reach in order to be admitted.

Click Create to activate your new VIP tier.

Customizable options of a VIP tier

You will now have the option of customizing the following VIP tier options:

  • Tier name

  • Tier icon

  • Entry rewards (rewarded to customer once they enter the tier)

  • Perks

Once you've saved your changes, enable your VIP program on your VIP Settings page to allow customers to see it in in your customer panel's VIP card.

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