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If you experience unexpected behavior or errors while using Smile, our support team can help investigate and resolve the issue—please reach out to us for assistance. You can also check the status page for updates on any known outages or degraded performance: http://status.smile.io/. If an incident is affecting the platform, updates will be posted there as they become available. You may choose to subscribe to status page updates to receive notifications when incidents are identified and resolved. Notifications are available via email, text, or RSS feed.