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Our Merchant Experience Team is here to make sure you get the right help when you need it. We work in a shared support model, so you have access to the expertise of our entire team — whether you need technical guidance, strategic advice, or help using Smile.

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If you have questions about your existing loyalty program

If you can’t find what you need in our Help Center, our Merchant Experience Team can help you directly. You can reach us anytime through:
  • In-app chat: Message our team directly for guidance.
  • Email: help@smile.io
Our team will respond as soon as possible to make sure your question gets answered quickly.

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If you’re new to Smile

If you’re exploring Smile or want to learn how to get started, we have several ways to help you:
  • In-app chat: Message our team directly for guidance.
  • Demo: Check out our demo store to see Smile in action (password: smile).
  • Email: help@smile.io
  • Book a call: Book your spot to ask questions about Smile’s features, integrations, and plans with a member of our team.
Note: We sometimes hear from people trying to reach Smiles UAE, which is a different company and not affiliated with Smile.io. If you’re trying to contact Smiles UAE, please reach out to their team directly: