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Shopify Sidekick can answer questions about your loyalty program using Smile analytics. You can also ask Sidekick to create a bonus points campaign. Before Sidekick can use data from Smile, you’ll be asked to approve the connection. Approval only applies to your current Sidekick conversation.

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What you can ask Sidekick about your program

You can ask Sidekick questions about your loyalty program, such as:
  • How is my loyalty program contributing to my business growth?
  • How are loyalty members performing compared to non-members?
  • How healthy is my loyalty program?
  • How is my referral program performing?
Smile provides Sidekick with analytics in the following areas:
  • Business growth
  • Performance benchmarks
  • Customer segments
  • Points activity
  • Referral performance

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Data availability

Sidekick displays when the Smile analytics were last refreshed. If you’ve recently installed Smile or your analytics are still being generated, your data may take up to 24 hours to become available.

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Ask Sidekick about your loyalty program

  1. Open Shopify Sidekick.
  2. Ask a question about your Smile loyalty program.
  3. When prompted, approve Sidekick’s request to use Smile.
  4. Sidekick uses Smile analytics to answer your question.

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Create a bonus points campaign with Sidekick

You can use Shopify Sidekick to set up a bonus points campaign in Smile. Sidekick fills in the campaign details for you to review before launching or scheduling. Learn how to create a bonus points campaign with Shopify Sidekick.

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Learn more

For more information about using Sidekick, refer to Shopify’s Sidekick documentation.