Smile.io

Karen F (she/her)

Katrina

How to view customer data, add and remove customers in Smile

Customers

Learn how members, guests and excluded customers are defined.

Understand customer types

How customers can view their points balance or referral link in the rewards panel

Points balance or referral link - customer view

How customers can view rewards previously earned and redeemed in the rewards panel

Rewards earned and redeemed - customer view

Learn how rewards are generated and issued to customers, and about the meaning of each reward status.

Understand reward issuing

Search for a customer in Smile's interface using their name or email.

Find a customer

Fundamentals

How to manually add customers to the rewards program

Add customers

Exclude a customer group from your program with Shopify Tags or BigCommerce Customer Groups.

Exclude customers by tag

Exclude an individual customer from your program or reinstate a customer that was previously excluded.

Exclude a customer

How to remove customers from the rewards program on the Shopify, ShopifyPlus and Bigcommerce platforms

Remove customers from synced platforms

Download your customer data, and use filters to create segments of your customer base.

Filter and export customers

Manage Customers

Points

Blog

About Us

Privacy Policy

Newsletter

Careers

Terms of Service

Referrals

Learning Center

Partners

Support Policy

Integrations

Status Page

Press Kit

Plus

Features

Resources

Company

Legal

Smile website

Pricing

Get started

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

Try using different keywords or checking for typos.

No tickets found

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

English

url(https://downloads.intercomcdn.com/i/o/517098/efb533a669fbe2a24b69b0f0/e64120620696b967b537c39bea68bcff.png)