Go to Smile
All Collections
Customers
Customers
How to view customer data, add and remove customers in Smile
+1
14 articles in this collection
Written by
Maggie,
Tess,
Mackenzie
and 1 other
Can I undo a reward redemption
As a customer, can I cancel a reward redemption so I can save my points for a bigger discount?
Written by
Nicole Miles
Updated yesterday
How to log in
As a customer how do I log in to my account?
Written by
Nicole Miles
Updated this week
Why isn't my reward working at checkout?
As a customer why isn't my coupon working?
Written by
Nicole Miles
Updated over a week ago
Fundamentals
Customer types explained
How the members, candidates and excluded customer types are defined
Written by
Tess
Updated over a week ago
Points balance or referral link - customer view
How customers can view their points balance or referral link in the rewards panel
Written by
Maggie
Updated over a week ago
Rewards earned and redeemed - customer view
How customers can view rewards previously earned and redeemed in the rewards panel
Written by
Tess
Updated over a week ago
Customer activity - reward status explained
How to answer customer questions about reward status using the Rewards tab of the customer activity page
Written by
Maggie
Updated over a week ago
View customer birthdays
How to collect and see customer birthday information
Written by
Tess
Updated over a week ago
Manage Customers
Add customers
How to manually add customers to the rewards program
Written by
Maggie
Updated over a week ago
Exclude customers
How to exclude a customer group from the program with Shopify Tags or BigCommerce Customer Groups
Written by
Tess
Updated over a week ago
Allow all Customers to Earn and Redeem Points (Beta testers only)
Change program participation for non-members to engage
Written by
Mackenzie
Updated over a week ago
Remove program customers
How to exclude a customer from, and reinstate a customer to, the rewards program
Written by
Maggie
Updated over a week ago
Remove customers from synced platforms
How to remove customers from the rewards program on the Shopify, ShopifyPlus and Bigcommerce platforms
Written by
Maggie
Updated over a week ago
Export customers from Smile
How to download your customer data from Smile
Written by
Maggie
Updated over a week ago