Here’s what we’re covering:
• How the customer birthday reward works.
• When is a birthday eligible?
• At what point are birthdays rewarded?
One of the amazing rewards that you can give to your customers is a birthday reward. This is your way of saying Happy Birthday and giving them a gift on their special day!
Who is eligible?
Anyone with a customer account can add their Birthday to Smile.
When are the points rewarded?
The points will be rewarded once a year on the customer’s birthday. Points are not issued when the customer enters their birthday.
What if they say their birthday is today?
To discourage customers from claiming their birthday is today or tomorrow to game the system for points, we have added a layer of security.
A customer will not get rewarded points for their birthday this year if they enter a date that is in the next 30 days. They will be rewarded the following year on that date.
📝 Pro Tip:
If a customer reaches out about not getting points for their birthday because they entered a date that is in the next 30 days, you can always manually give them the points from the Customers page.
Note: a customer will only be rewarded once per year for their birthday. This means that even if they change their birthday, they will still only be rewarded one time. This is to prevent exploitation of the birthday points feature.