💡 Important: Your loyalty program remains fully live while you test it. Hiding the launcher and disabling emails only prevent customers from seeing the program — it continues running in the background. After you're done testing, you can reset any test data.
You can test your loyalty program to make sure it works as expected — without customers seeing it on your site. This lets you check earning, redeeming, and points activity before launching to your customers.
Step 1: Hide the launcher on desktop and mobile
When you hide the launcher, customers won’t see it on your site — but your loyalty program remains active in the background.
⚠️ Warning: Hiding the launcher does not turn off your program. Customers can still earn points, and loyalty emails (if enabled) will continue to send.
Step 2: Disable all loyalty emails
To prevent customers from receiving loyalty-related notifications while you test, turn off your program emails.
Step 3: Open your program manually
Even with the launcher hidden and emails disabled, you can still access your loyalty program to test how it looks and functions.
Use this direct link to open your program:
<https://yourstoreurl.com/#smile-home>
Replace yourstoreurl.com with your actual store domain to preview your live loyalty program.
Step 4: Reset test data (optional)
If customers or staff earn points during testing, you can reset their balances before launch with a CSV import. This resets balances, but does not remove any points history or activity.
If you need to completely remove test data — including points history — please contact our team, and we can help you clear it.
💡 Important: Once your testing is complete, make your program visible again by showing the launcher and re-enabling your emails.