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When you create a new Smile account, all customer emails are turned on by default. However, the Points earned email is turned off by default. If you want Smile to send points earned emails, you’ll need to turn this email on. You can change this setting at any time.

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Turn a customer email off

To turn off a customer email:
  1. In Smile Admin, navigate to Settings > Customer Emails.
  2. Find the email you want to disable and click Edit.
  3. Click Turn off.
  4. Confirm by clicking Turn off.

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Turn a customer email on

To turn on a customer email:
  1. In Smile Admin, navigate to Settings > Customer Emails.
  2. Find the email you want to enable and click Edit.
  3. Click Turn on.