Smile.io

Control how customer VIP tier information is synced to Shopify metafields.

Manage VIP metafield sync

Provide ongoing benefits to your VIP customers in the form of discounts, special bundles, or deals at checkout.

Configure ongoing VIP discounts

Support Team

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How to set up, customize and troubleshoot Smile's VIP program, available on our Growth plan and above

Understand VIP tiers, configurable settings, and how to go live with a VIP program

VIP program overview

How to create an amazing VIP program with Smile

5 steps to build the best VIP program

How to add a new VIP tier to an existing program

Add VIP tiers

How to choose from points earned or amount spent for VIP tiers

Configure VIP program milestones

How to change the points a customer earns in each VIP tier

Configure VIP tier earning rules

Fundamentals

How VIP program entry rewards and perks work

VIP - rewards and perks

Add VIP perks

Customize VIP tier icons

Customize your VIP Program

How to manually adjust a customer's VIP tier

Adjust customer VIP tier

How re-enabling a VIP program after making changes affects new and existing customers

Re-enable VIP program

How VIP program tier entry rewards and customer emails work

VIP program tier rewards and customer email notifications

Troubleshooting & How-To's

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Track the progress of all tickets related to your company.

Tickets portal.

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Tickets

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