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Monthly orders are counted based on the calendar month. For example, monthly orders for June include all orders placed from June 1 to June 30. Every order placed at your store during that month contributes to your monthly order total. This includes all orders, whether they are paid, unpaid, or refunded.

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When order counting starts

If you’re not on a trial, we start counting orders when you subscribe to a paid plan or enable a program (Points, Referrals, or VIP) — whichever happens first. If you’re on a trial, we do not count orders during your trial. Counting begins after your trial ends and you’ve enabled a program. This gives you time to set up and test your program before order counting begins. Orders placed before you install Smile are not counted toward your order usage.

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Excluded orders

Orders without associated customer emails are not counted toward your usage. This includes certain marketplace orders or in-person sales made through your point of sale (POS) system that do not collect customer emails. Only orders with a customer email are included in your monthly order count.
Note: Your monthly order count is calculated separately from your program setup. This means all orders placed in your store are counted toward your monthly order limit, whether your program runs online, in-store, or both.

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Check your monthly order usage

To check your monthly order usage during the month, go to Settings > Billing in Smile Admin. There, you’ll find an up-to-date summary of your monthly order usage along with details about how this fits within any limits your plan might have.