Skip to main content
Smile’s pricing protection helps you avoid unexpected fees during high-sales periods such as Black Friday. This protection works by capping the number of orders that count toward your monthly usage and saving you money. Pricing protection applies to plans with order limits as well as plans with usage-based pricing.
Tip: Pricing protection applies year-round, not just on Black Friday. This ensures your business is covered during any high-sales periods.

​
How it works

To determine the maximum number of orders that will count towards your Smile bill during a high-sales period, use this simple formula:
This means that even if your store sees a dramatic increase in sales, only orders up to 20% above the previous month’s total will count toward your usage. If you’re on a plan with order limits, pricing protection helps ensure that you’re not forced to upgrade your plan because of a single-month spike in order volume. If you’re on a plan with usage-based pricing, pricing protection ensures you’re never surprised by unexpectedly large additional order charges.
Note: Not sure which orders count toward your Smile usage? See Understand how orders are counted to learn which orders are included in your monthly order total.

​
Example of pricing protection

On a usage-based plan: You’re on the Growth plan, which includes 2,500 orders per month. You processed 2,000 orders in October and 3,000 orders in November. With pricing protection, only 2,000 × 1.2 = 2,400 orders count toward your November usage. Since this is within your plan’s included orders, your monthly cost stays at $199 with no additional order charges. On a plan with an order limit: You’re on the Standard plan, which has a limit of 1,000 orders per month. You processed 800 orders in October and 1,300 orders in November. With pricing protection, only 800 × 1.2 = 960 orders count toward your November usage. Since this is below your plan’s limit, you won’t be asked to upgrade.