Customize sender name and email
To update the sender name and reply-to email address:- In Smile Admin, navigate to Settings > General.
- In the Customer Notifications card, update the Sender Name and Reply-To Email fields.
- Click Save.
Manage customer emails
Customize email sender name and reply-to address
Configure the name and email address your customers see when they receive email notifications.
Customizing your email sender name and reply-to address gives you control over how your loyalty emails appear to customers. Editing your sender name and reply-to email address is available on all Smile plans, and you can update these details at any time in your settings to keep communication clear and on-brand.