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Customize your email sender name and reply-to email address to keep your loyalty emails clear and on-brand. The sender name appears alongside your emails in your customers’ inboxes, and the reply-to email address determines where customer replies are sent. You can update both settings at any time on any Smile plan.
Note: Customer emails are sent from rewards@customer-mail.smile.io. This address can’t be changed because it’s used for email authentication and reliable delivery.

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Customize your sender name and reply-to email

To update the sender name and reply-to email address:
  1. In Smile Admin, navigate to Settings > General.
  2. In the Customer Notifications card, update the Sender Name and Reply-to-email fields.
  3. Click Save.
Note: yahoo.com and aol.com email addresses can’t be used as reply-to addresses.