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Important: Your loyalty program only becomes active after you complete onboarding and launch it. If you’re not ready to make it visible to customers yet, you can safely test it by hiding the launcher and turning off customer emails. Your program remains active while testing, but these steps help prevent customers from seeing it or receiving loyalty emails.
Test your loyalty program to verify earning, redeeming, and points activity before making it visible to customers. This article explains how to test your program after launching it, while keeping it hidden from customers.

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Step 1: Hide the launcher on desktop and mobile

When you hide the launcher, customers won’t see it on your site — but your loyalty program remains active in the background. 👉 Change launcher visibility
Warning: Hiding the launcher does not turn off your program. Customers can still earn points, and loyalty emails continue to send until you turn them off in Step 2.

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Step 2: Disable all loyalty emails

To prevent customers from receiving loyalty-related notifications while you test, turn off your program emails. 👉 Enable or disable customer emails

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Step 3: Open your program manually

Even with the launcher hidden and emails disabled, you can still access your loyalty program to test how it looks and functions. Use this direct link to open your program:
Replace yourstoreurl.com with your actual store domain to preview your live loyalty program.
Tip: Use a separate customer account for testing so you can verify earning points, redeeming rewards, and customer emails without affecting real customer accounts.

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Step 4: Reset test data (optional)

If customers or staff earn points during testing, you can reset their balances before making your program visible to customers with a CSV import. This resets balances, but does not remove any points history or activity. If you need to completely remove test data — including points history — please contact our team, and we can help you clear it. 👉 Adjust customer points with a CSV import
Important: Once your testing is complete, make your program visible again by showing the launcher and re-enabling your emails.