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Important: Your loyalty program only becomes active after you complete onboarding and launch it. If you’ve already launched your program but aren’t ready to show it to customers yet, you can hide the launcher and disable emails while you test. While testing, your program remains fully live in the background — hiding the launcher only prevents customers from seeing it.
You can test your loyalty program to make sure it works as expected — without customers seeing it on your site. This lets you check earning, redeeming, and points activity before showing it to your customers. This article explains how to test your program after launching it, while keeping it hidden from customers.

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Step 1: Hide the launcher on desktop and mobile

When you hide the launcher, customers won’t see it on your site — but your loyalty program remains active in the background. 👉 Change launcher visibility
Warning: Hiding the launcher does not turn off your program. Customers can still earn points, and loyalty emails (if enabled) will continue to send.

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Step 2: Disable all loyalty emails

To prevent customers from receiving loyalty-related notifications while you test, turn off your program emails. 👉 Enable or disable customer emails

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Step 3: Open your program manually

Even with the launcher hidden and emails disabled, you can still access your loyalty program to test how it looks and functions. Use this direct link to open your program: 
<https://yourstoreurl.com/#smile-home>
Replace yourstoreurl.com with your actual store domain to preview your live loyalty program.

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Step 4: Reset test data (optional)

If customers or staff earn points during testing, you can reset their balances before making your program visible to customers with a CSV import. This resets balances, but does not remove any points history or activity. If you need to completely remove test data — including points history — please contact our team, and we can help you clear it. 👉 Adjust customer points with a CSV import
Important: Once your testing is complete, make your program visible again by showing the launcher and re-enabling your emails.