In order to optimize your customer experience, you can select where your program's Launcher appears on your site. You have the option to change these settings for both the Desktop and Mobile experience.
Check out our video tutorial to help better understand the placement of the launcher:
📋 Note: It may take up to 15 minutes to see the effects of changes to your Smile launcher. This is because we cache your previous settings to optimize load speed.
How to change the launcher placement
This is done under Branding > Theme > Placement on your Smile Dashboard.
Choose whether you would like your Launcher to appear on the right or left side of your site by clicking the Placement drop-down menu.
You can also adjust the side and bottom spacing between your Launcher and your customer’s window using the Spacing menu.
📋 Note: For merchants on the Free plan - The position of the launcher on mobile will only reflect the "Left" or "Right" placement. Padding added on the desktop does not apply on mobile.
Click Save. Note that display changes can take up to 10 minutes to reflect on your site.
How to change the launcher placement on mobile devices:
✅ A smile paid plan is required to change the specific mobile launcher placement including the padding/spacing settings.
Go to Branding > Theme > Placement on your Smile Dashboard.
Click the Mobile tab:
Adjust the Left/Right position and spacing settings according to where you want your launcher to appear on mobile devices.
Click Save. Note that display changes can take up to 15 minutes to reflect on your site.
📝 Pro Tip: Consider where other elements are located on your website. If you have most of your text on the left - position your Launcher on the right so that it's easier for customers to see and interact with.
Display customization overview