Removing a customer from your program excludes them from participating or interacting with the program. Excluding a customer does not remove or delete their profile from Smile Admin, and you can continue to view their profile or add the customer back to your program at a later date.
✅ Tip: To exclude multiple customers in a group, please review our guide on excluding customers using a tag.
Exclude a customer
When a customer is excluded they will not see the Smile launcher or panel while logged into their store account. They will not earn points or be able to spend any points, and their referral link will no longer be active or usable. Customers are not notified when they are removed from a program.
To exclude a customer from your program:
In Smile Admin, navigate to Customers.
Search for the customer you would like to exclude from the program.
Select the customer.
Click the Exclude from program button under their name.
Click Exclude account.
ℹ️ Note: If an excluded customer is logged out, they may still see your program launcher on your website. However, they cannot view any personal loyalty information or participate in the program.
Reinstate a customer
If a customer was previously excluded from your program, you can add them back in.
To reinstate a customer:
In Smile Admin, navigate to Customers.
Search for the customer you would like to add back to the program.
Select the customer.
Click the Add to program button under their name.
Click Enable account.