Introduction
This article will help to explain how to change the program language and what content will be automatically translated when the language is changed.
Overview
How to change your program language
Go to Settings > Language.
In the Program language section - use the dropdown to select your program language > Click Save.
✅ Note: Currently the language options available in Smile are English, French, Portuguese, Spanish, German and Simplified Chinese.
What text will be translated?
Any of the default system text in the rewards panel
The launcher text - if it has not be edited
Any text fields in the panel that have not be edited
Any text fields in your customer notifications that have not been edited
Any reward names or earning rules that have not been edited
Text that cannot be translated automatically
Essentially - any text merchants have customized will not be translated. Including:
Custom reward names (ways to redeem) or earning rule names (ways to earn)
Your points branding (points currency)
Any edited/customized customer notification text (If a field in any template has been edited - it will not be translated automatically)
Any historical customer data — eg. redeemed rewards (this includes their names, usage instructions and terms and conditions)
Any VIP tiers that were created before the language change
Any earning rule names & rule completed action text from third party integrations - this includes earning rules from third party Smile apps like Judge.me, reviews.io, Okendo....etc.
i.e. the "reviewed a product" text in the points earned email from when a customer completes a review to earn points
What's next?