Free shipping is a popular reward to help save your customers the cost of sending them their order. You can set up a free shipping reward in the Rewards area of your Smile admin. This article will show you how to set up a free shipping reward.

Note: Free shipping rewards are not currently available on the Wix platform.

Creating the reward

  1. From the Spending Rules section, click Add ways to redeem to bring you to the full list of rewards that can be added to your program.

  2. Select the Free shipping reward from the list of rewards.

3. In the reward details section you can set:

  • The total number of points required to redeem this reward

  • The maximum shipping amount that will be covered when a customer redeems this reward (✅ - available to Shopify merchants only)

  • A Reward Expiry (✅ - available on Growth plan and up)

Once you've filled out your reward details, click Save.

Your new shipping reward will now appear in the Ways to Spend section of your customer panel.

📋 Note: Free shipping rewards can't be locked to certain shipping rates/types or cover a percentage of shipping rate.

📋 Note: You cannot add a minimum purchase amount or collection specification to free shipping rewards.

What's next?

Configure free product rewards

Learn more

Rewards by platform

Configure referred friend reward

Customer points redemption overview

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