Skip to main content
Free shipping rewards are an easy way to add variety to your program and give customers a more rewarding experience. They can complement your existing rewards, and allow you set the points cost based on your own shipping rates.

​
Create a new free shipping reward

To create a new free shipping reward:
  1. In Smile Admin, navigate to Program > Points.
  2. Click Add ways to redeem.
  3. Select Free shipping.
  4. In the Reward value card, enter the number of points required to redeem the reward.
  5. Click Create.
Note: In the Reward value card, Shopify merchants can set a maximum shipping amount that will be covered when a customer uses this reward on an order.

​
Limitations of free shipping reward configuration

When setting up free shipping rewards, keep the following limitations in mind. Free shipping rewards cannot:
  • Be restricted to specific shipping rates or methods
  • Cover a percentage of the shipping cost
  • Require a minimum purchase amount
  • Be applied to a specific collection of products