Introduction
This article will outline 3 steps with some great basic tips to use for building out the best Smile points program.
Overview
Step 1: Set up a variety of ways customers can earn points
Step 2: Diversify the ways customers can redeem points
Step 3: Set up your program's branding
Step 1: Set up a variety of ways customers can earn points.
The best points programs make it easy for customers to engage by providing a variety of ways to earn rewards. These can be set through Points > Ways to earn > Add ways to earn
You can choose to reward customers for a variety of valuable actions, including:
Signing up to your program (Sign Up points)
Sharing their birthday with you (birthday points)
Making a purchase
Engaging with your store on social media
And more!
📝 Smile Pro Tip: Choose earning actions that reflect who your customers are to increase the chances of them engaging on an ongoing basis.
The number of points customers earn for each of these actions and the number of times they can be rewarded for them is also extremely important.
Offering too little will result in customers becoming frustrated with your program, while offering too many points for less significant actions could make the program difficult to manage. Finding a balance is key!
Use the following ways to earn to keep your program valuable for both you and your customers.
Step 2: Diversify the ways customers can redeem points.
Customers love having choices, and offering several different ways to redeem points is the perfect way to satisfy that desire. The rewards can be set up through Points > Ways to redeem > Add ways to redeem.
The following are all great ways you can diversify your rewards portfolio:
Fixed discounts (dollars off)
Percentage discounts
Free product (available on Growth Plan & Plus Plan)
Free shipping
📝 Smile Pro Tip: Like your earning actions, you should choose rewards based on what your customers are looking for. Offer them rewards catered to what they’re looking for in your brand.
When redeeming points, you also need to determine how many points each reward is worth. This ratio should be easy to understand and calculate to help customers see the value of your program.
Use the following discount Rewards to keep your program easy to understand:
We recommend calculating extra spending rewards using the equation 100 points = $1 of the reward value.
Step 3: Set up your program's branding.
Your program's customer Panel is the best way to polish up your points program. ✨
By customizing your Theme, Panel and Launcher you can offer your customers a rewards experience that’s on-brand, consistent, and more fun to engage with!
📝 Smile Pro Tip: use brand photography and logos to make your program immediately recognizable to your customers. 📸
You can also change your program and currency names to reflect what makes your brand unique.
What's next?
Maximize points program value generation
Learn more