🛒 Supported on all platforms
💳 Available on Growth and Plus plans
👤 Accessible to all roles
Customers can be moved individually or in bulk to make sure you're rewarding your most loyal customers. You can make individual changes to customers for a more personalised experience within your VIP tiers.
Adjusting VIP tier for a single customer
💡 Important: Customers can only be moved into higher tiers, they cannot be demoted
From Smile admin navigate to Customers.
In the search bar search for the customer you would like to move.
Select the customer.
In the VIP section of the click Change tier.
Choose the tier you would like to move the customer to.
Enter any internal notes in the Reason for change (optional).
Click Change tier.
Once you’ve successfully changed their tier, your customer will:
Receive any entry rewards associated with that tier.
Be notified of the tier change through email, if you’ve enabled email notifications.
See the new tier reflected when they log into the customer panel.
Adjusting VIP tiers for multiple customers
ℹ️ Note: Importing customer tiers will only adjust the tiers of existing members who are being moved into a higher tier.
From Smile admin navigate to Customers > Adjust customers > Adjust VIP tiers.
Upload a CSV file.
Click Import tiers.
💡 Important: In the CSV file the VIP tier will have to entered exactly the same as how you've entered it in your VIP program settings. These variables are case-sensitive.
If you've never launched (activated) your VIP program, you will not see the effects of your tier import right away. Once you activate your VIP program, customers will be placed into tiers based on your previous import(s).
Customers will not be notified when you activate your VIP program.
When adjusting multiple customers’ VIP tiers at once, your customer will not:
Receive any entry rewards associated with that tier
Be notified of the tier change through email