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Each Smile account is connected to a single store Admin (your Shopify Admin or BigCommerce control panel). If you have multiple separate store Admins, you’ll need to install a separate Smile account on each one. On Shopify, a single Admin can include multiple POS locations. Because they’re all part of the same Shopify Admin, purchases from any of your POS locations are tracked under that one Smile account, alongside your online store orders. If you have separate Smile accounts, each one operates as an independent loyalty program. This means:
  • Customers can’t earn points in one Smile account and redeem them in another.
  • Points, rewards, referrals, VIP status, and customer data aren’t shared between Smile accounts.
  • Changes made in one Smile account don’t affect any other Smile account.
You can’t move an existing Smile account from one store to another. If you’re moving to a new store, you’ll need to create a new Smile account and migrate your loyalty program. For the migration process, see our guide to moving your Smile loyalty program.