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For POS free product rewards, you enter a product name and optional instructions to help staff identify the product. When a customer redeems the reward, staff give them the product and confirm the redemption in the Smile POS extension. POS free product rewards aren’t linked to products in your Shopify catalog.
Feature availability: POS Free product rewards are available on Essential, Standard, Growth, Plus and Enterprise plans for merchants on Shopify POS.
Note: Free product rewards work differently online. Learn how to configure free product rewards for your online store.

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Create a POS free product reward

  1. In Smile Admin, navigate to Program > Points.
  2. Click Add ways to redeem.
  3. Select POS free product.
  4. In the Points cost field, enter the number of points required to redeem the reward.
  5. In the Product name field, enter a name for the product. Staff see this name in the Smile POS extension so they know which product to give the customer. If the customer has an online account, the name also appears in their points redemption history.
  6. Optionally, add a Staff-facing note with additional instructions for staff (e.g. “Any tote bag from the shelf”). Customers won’t see this note.
  7. Click Create.
Tip: You can also add a minimum purchase amount. On POS, the minimum purchase amount applies to the cart total. Learn more about configuring reward restrictions.

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How POS free product rewards work

When a customer redeems a POS free product reward, no discount code is generated. Staff confirm the redemption in the Smile POS extension and give the product directly to the customer. Smile doesn’t track inventory or product availability for these rewards. Staff use the product name and optional staff-facing note to determine which product the customer can receive. Customers can redeem the same reward more than once during a visit as long as they have enough points for each redemption.
Important: POS free product redemptions can’t be reversed from the till. If you need to reverse a redemption, cancel the redemption from Smile Admin.