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Offering a free product as a reward is a great way to give back to your most loyal program members with an exciting product offer. It can also help promote new or featured products, or help manage your inventory.
Feature availability: Free product rewards are available on Essential, Standard, Growth, Plus and Enterprise plans.
Note: Free product rewards work differently on POS. Learn how to configure free product rewards for Shopify POS.

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How free product rewards work

Free product rewards are redeemed using points. Customers earn points through purchases and other qualifying actions in your loyalty program, then choose to redeem those points for a free product reward once they’ve earned enough. When a customer redeems a free product reward through the Smile panel or Loyalty Hub, Smile generates a discount code for the selected product. The customer adds the product to their cart and applies the discount code at checkout to receive the product for free. On Shopify, customers can also add the product directly to their cart from the Smile panel, with the discount code applied automatically. If the product has multiple variants, this only works when the reward is configured for a specific variant. Otherwise, customers need to choose their variant on the product page. When a customer redeems the reward in the cart or at checkout, the product is added to their order and the discount code is applied automatically.
Note: Free product rewards are not automatically triggered by a customer’s cart total or a purchase. Customers must redeem the reward using their available points.

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Create a new free product reward

To create a new free product reward:
  1. In Smile Admin, navigate to Program > Points.
  2. Click Add ways to redeem.
  3. Select Free product.
  4. In the Reward value card, select the product by typing the exact product name (case-sensitive), or click Browse.
  5. Choose the product you’d like to offer and click Select.
  6. In the Points cost field, enter the number of points required to redeem the reward.
  7. In the Discount value field, enter the maximum dollar amount you want the reward to cover.
  8. Click Create.
Tip: For more on adding a minimum purchase amount, read our article on configuring reward restrictions.
Note: Free product rewards with variants are not supported on BigCommerce.

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Troubleshoot reward configuration

If the product you’re searching for in the Reward value card does not appear, ensure:
  • The product has a live webpage and is searchable on your website. The item will not show up in Smile if the product page is hidden.
  • You’re using the exact full product name, including matching case and spacing, as it appears on your website.
Important: Free product rewards don’t automatically check product inventory, so they can still be displayed and redeemed even when out of stock. We recommend monitoring your stock levels to ensure you can fulfill orders placed using this reward.