Introduction
Within your points program, you have the option of setting discounts with either a Fixed amount of points or with Increments of points. Understanding the difference between them will help you set up our program in the best way possible for your loyal customers. This article outlines the difference between fixed and incremental rewards.
Fixed amount of points
Fixed rewards are any discounts with a predetermined amount. For example, giving your customers the option to redeem their points for a $5 off discount would be a fixed reward because the customer cannot influence the value of the reward.
Increments of Points
Unlike fixed rewards, variable rewards do not have a predetermined amount. Instead, they're based around a sliding points redemption scale you set in the reward's spending rules.
Variable rewards are rounded to the nearest 100 points at time of redemption.
For example, you could set a variable reward that rewards customers with $1 off for every 100 points spent. In this case, a customer with 512 points could redeem 500 of their points for a $5.00 reward.
What's next?
Points program overview
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