You can add a prefix to discount codes generated by Smile when customers redeem points for a reward. Prefixes are configured at the reward level and apply only to discount codes generated after the prefix is saved.
Feature availability:
✅ Custom prefixes are available on Shopify only.
Customize discount codes with prefixes
When creating or editing a reward in your loyalty program, you can set a prefix that appears at the beginning of each discount code generated for that reward.
Smile automatically adds the prefix and appends a unique code value, ensuring each discount code remains unique.
Add a prefix to a discount code
To add a prefix to a discount code:
From Smile Admin, go to Program > Points.
In Ways to redeem, click Edit on the reward you want to update.
In the Discount code card, click Add a prefix to discount codes.
Enter the prefix you want to use.
Click Save.
ℹ️ Note: Changes to discount code prefixes apply only to discount codes generated after the update. Discount codes that were already issued to customers aren’t changed.
Prefix guidelines
When setting a prefix:
Don’t use spaces.
Avoid special characters.
Keep prefixes short and easy to copy.
Using unsupported characters may cause issues when customers copy and paste discount codes at checkout.