Use Smile with Shopify's multiple currency option

Shopify's multiple currency option allows merchants, like yourself, to sell to your customers while displaying your prices in your customers' local currency so they can easily understand how much it'll cost! In this article, we'll be going over how this works with Smile.

Here's what we're covering:

  • How to use Shopify's multiple currency option with Smile

How to use Shopify's multiple currency option with Smile

Ah - the multi-currency question! :) So, this is a bit of a complex one, I’m just going to try and break it down to make sure we’re on the same page! :) 

First, the Shopify Plus multi-currency option is more of a currency converter, rather than fully accepting multiple currencies. This means that your store will still have a base currency - this could be GBP, USD, EUR, etc.! 

It gives your customers the option to view the prices in their local currency, but when it’s accepted into your site, it gets converted into your base currency then deposited to your account! 

Shopify also sends the order details to us in the base currency under the Order API. Because of this, Smile will continue to work on your store with the multi-currency!

The only thing to note is that Smile itself will only display in one currency. If your base currency is in GBP, then the customers will see the points earning rule as “X points per £1 spent”, and discounts, such as “£10 off discount” as well will be in the base currency, which is not unlike how Shopify handles non-Smile discounts with multi-currency! (See: https://help.shopify.com/en/manual/payments/multi-currency/discounts ) That does mean that the value of a fixed amount discount can vary day-by-day as currency valuations fluctuate. 

As for when our app will support the optics of the currency changes, there isn't currently a timeline we can offer for when Smile will be able to match the displayed currency.

So the long and short of it is that, Smile will work, however, it will only display in the base currency!

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