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Understand fixed and incremental rewards

Learn about discount reward options and how customers spend points on fixed and variable rewards.

Karen (she/her) avatar
Written by Karen (she/her)
Updated over a week ago

🛒 Supported on all platforms

💳 Available on all plans

👤 Accessible to all roles

Discount rewards let customers redeem points for a discount coupon at your store. When configuring discounts, you can choose between a reward with either Fixed amount of points or with Increments of points. Understanding the difference between these options will help you set up a program that works best for your store and customers.

Tip: If you’re looking to create a new way to redeem, review our article on configuring ways to redeem points.

Fixed amount of points


A reward with a Fixed amount of points has a set discount and points cost.

For example, a $5 off reward that costs 500 points.

With this option, customers cannot change the number of points used or the discount value—they redeem the exact amount set.

Increments of Points


A reward using Increments of points allows customers to choose how many points they redeem based on a sliding scale you configure.

For example, you might offer $1 off for every 100 points spent. In this case:

  • A customer with 512 points could choose to redeem 500 points for a $5 discount.

  • Or, they could choose to redeem 300 points for a $3 discount.

This option gives customers the flexibility to choose the reward value they want to redeem.

ℹ️ Note: Variable rewards are rounded to the nearest 100 points at time of redemption.

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