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Spending points on behalf of a customer lets you claim one of their available rewards and generate a discount code directly in Smile Admin using their existing points balance. This is helpful if a customer is unable to redeem a reward themselves or has asked you to do it for them.
  • This process uses the customer’s points to claim a reward from your existing loyalty program setup.
  • It cannot be used to create a standalone discount code that isn’t linked to a points redemption.
  • The reward option must already exist in your program before you can redeem it.
Note: This article covers redeeming points on behalf of a customer in Smile Admin for online use. To redeem points during an in-store purchase using Shopify POS, see: Set up and spend points in-store.

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Spend points for a customer

Before redeeming, confirm that:
  • The customer has enough points to redeem the selected reward.
  • The reward redemption option already exists in your loyalty program setup.
To spend points for a customer and generate a discount code:
  1. In Smile Admin, navigate to Customers.
  2. Search for and select the customer.
  3. In the Points card, click Spend points.
  4. Choose the reward you’d like to redeem.
  5. Click Redeem reward.
  6. Click Copy code to copy the customer’s discount code.
  7. Click Done.
The customer will automatically receive an email with the discount code once the reward has been redeemed.