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Documentation Index

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Deactivating your referral program will pause the program for your customers, including removing access to their referral links. You can continue to make changes to your program while it’s deactivated. A program (Points, Referrals, or VIP) must be enabled to appear on your storefront. If a program is deactivated, it will not be visible to customers on your site.
Important: The Points, Referral and VIP programs can be deactivated or activated independently of each other. To deactivate another program, read our guides on deactivating a points program or deactivating a VIP program.

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Deactivate or activate your referral program

To deactivate or reactivate your referral program:
  1. In Smile Admin, navigate to Program > Referrals.
  2. In the Referral status card, click Deactivate or Activate.
Note: All customizations applied prior to deactivating your referral program, or changes made while it is deactivated, are saved to your Smile account. You won’t need to re-customize your program after reactivating.

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Program behavior while deactivated

While a referral program is deactivated:
  • The referral section of the panel will not be visible on your website. (Note: if points and/or VIP programs remain active, these sections will remain visible.)
  • Referral links will not work, and customers will not be able to share their referral link through the panel or nudges.
  • New customers won’t be able to follow a friend’s referral link for a reward.
  • Rewards will not be issued for referral purchases.
  • Previously generated loyalty coupons or points earned through referrals will remain active and customers will be able to use them.