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Remove customers from synced platforms
Remove customers from synced platforms

How to remove customers from the rewards program on the Shopify, ShopifyPlus and Bigcommerce platforms

Maggie avatar
Written by Maggie
Updated over a week ago

βœ… Note: this information is only relevant to merchants on the Shopify, Shopify Plus, and BigCommerce platforms.

Since Smile syncs with your Shopify or BigCommerce customer accounts, the best way to remove customers from your rewards program is to delete them through your Shopify or BigCommerce backend. This will remove them from your rewards program following Smile's nightly sync and backup.

πŸ“‹ Note: the Smile system makes updates overnight (EST/EDT). If you delete a customer, please wait until the next day to see these changes reflected in Smile.

What's next?

Adjust customer points balance
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