Introduction
Sometimes, you will encounter questions about a reward’s status and whether it has been used or not. This guide will walk you through how to find a specific rewards status:
Go to Customers in your Smile Admin - then open the profile for the customer that you are trying to find information about a reward for.
Click the Rewards tab under Activity
Look at the column called Status to find out the state of the reward
A reward will have one of five states:
Pending: Smile is working on generating the reward for the customer
Failed: Smile has failed to create the reward.
Issued: The reward has been successfully given to the customer, but they have not yet used it. (Note: this doesn't include Gift Card rewards - we are unable to track the statuses of these and will remain as 'Issued').
Canceled: The reward was canceled from within Smile.
Used: The customer has redeemed the reward. Note: POS rewards will never be marked as used
What's next?
Not earning points FAQ
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