Sometimes you will encounter questions around a reward’s status and if it has been used or not. This guide will walk you through how to find a specific rewards status:
Go to Customers in your Smile Admin - then open the profile for the customer that you are trying to find information about a reward for.
Click the Rewards tab under Activity
Look at the column called Status to find out the state of the reward
A reward will have one of five states:
Pending: Smile is working on generating the reward for the customer
Failed: Smile has failed to create the reward.
Issued: The reward has been successfully given to the customer but they have either not yet used it.
Cancelled: The reward was cancelled from within Smile.
Used: The customer has redeemed the reward. Note: POS rewards will never be marked as used
Not earning points FAQ