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When a customer purchases or uses a gift card as payment, the points earning behavior depends on the eCommerce platform you are using. To avoid double points, Smile awards points only once - either at the time of purchase or when the gift card is redeemed.

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Points earning on Shopify gift cards

When a customer purchases a gift card from your store on Shopify, points are not awarded for the initial purchase of the gift card. Points are awarded to the customer when the gift card is used to make a purchase.

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Points earning on BigCommerce gift cards

When a customer purchases a gift card from your store on BigCommerce, points are awarded for the initial purchase of the gift card. Points are not awarded to the customer when the gift card is used to make a purchase.

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Points earning with Rise.ai gift cards

When a customer purchases a gift card from your store using Rise.ai, points are awarded for the purchase of the gift card. Points are awarded again when the gift card is used to make a purchase.
Warning: Since Rise products are not coded within Shopify as gift cards, Smile cannot identify them as such and block them from earning points on both purchases. If you choose to use Rise gift cards with a Smile program, please be aware that customers will earn points on both the purchase and use of the gift card.
Note: Smile is not compatible with Rise.ai gift cards and cannot provide support for their use in conjunction with your loyalty program.