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Exclude products from earning points
Exclude products from earning points

Stop specific products from earning points by excluding them from your loyalty program.

Christian avatar
Written by Christian
Updated over a week ago

πŸ‘€ Accessible to all users

πŸ›’ Applies to Shopify

πŸ’³ Available on all plans

You can exclude products from your loyalty program to prevent customers from earning points on those line items.

How to exclude products

  1. Navigate to Smile Admin β†’ Settings β†’ Platform

  2. Scroll down to Product exclusion

  3. Click Edit

  4. Select product(s) - you can pick multiple

  5. Click save


  • Customers won't earn points when they buy the product(s)

  • Shopify's native gift card product is always excluded by Smile, as the receiving customer will earn points when the gift card is spent

  • Third-party gift cards aren't excluded automatically, so consider if you'd like to exclude these

  • Excluded products don't count towards VIP programs with an 'amount spent' goal

  • The embedded points on product page widget is hidden automatically on excluded products

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