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Documentation Index

Fetch the complete documentation index at: https://help.smile.io/llms.txt

Use this file to discover all available pages before exploring further.

Feature availability: Excluding products is available for merchants on Shopify only.
You can exclude products from your loyalty program to prevent customers from earning points on those line items.

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How to exclude products

  1. Navigate to Smile Admin → Settings → Platform
  2. Scroll down to Product exclusion
  3. Click Edit
  4. Select product(s) - you can pick multiple
  5. Click save
  • Customers won’t earn points when they buy the product(s)
  • Shopify’s native gift card product is always excluded by Smile, as the receiving customer will earn points when the gift card is spent
  • Third-party gift cards aren’t excluded automatically, so consider if you’d like to exclude these
  • Excluded products don’t count towards VIP programs with an ‘amount spent’ goal
  • The embedded points on product page widget is hidden automatically on excluded products