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Before you can configure perks, make sure your VIP tiers are already configured. Perks are benefits customers receive while they remain in a VIP tier. This article explains how to add perks to each tier.
Feature availability: VIP is available on Growth, Plus, and Enterprise plans.

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Add a perk to a VIP tier

  1. From Smile Admin, navigate to Program > VIP.
  2. In the VIP tiers section, select the tier you want to edit.
  3. In the Perks section, click Edit perks.
  4. Enter the perk name in the New perk field.
  5. Click Add.
  6. Click Save.
Repeat these steps to add more perks to the same tier or to configure perks for other tiers.

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Remove a perk from a VIP tier

  1. From Smile Admin, navigate to Program > VIP.
  2. In the VIP tiers section, select the tier you want to edit.
  3. In the Perks section, click the X icon beside the perk you want to remove.
  4. Click Save.

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Important considerations

  • Perks are informational only and are not managed by Smile. You’ll need to set up and deliver each perk outside of Smile. To learn more about how VIP rewards and perks work, see Understand VIP rewards and perks.
  • Use clear perk names so customers understand the benefits included in each VIP tier.