Introduction

In this article we'll cover the different parts of the VIP program, VIP tiers, settings that can be configured, and how to go live with your VIP program.

✅ This feature is only available on our Pro Plan and above, for Shopify and BigCommerce merchants only


1. VIP Tiers

The Tiers section is where you can edit and set your program's VIP Tiers. You can also see how many members each tier has and which rewards & perks are available.

📋 Note: if you would like customers to earn more points per dollar spent depending on their tier, this must be set as an earning action in your Points program.

Your referral program's Activity page allows you to see when customers entered a new tier. You also have the option to filter by specific tiers and export your program activity.

2. VIP Settings

The Settings section is where you can enable or disable your VIP program and set your Milestone options:

Milestone options consist of your Milestone Type, and your Milestone period. With these settings, you can choose whether your VIP Program is based on Points earned, or revenue spent. You can also choose your revenue period to reflect "Since program start date" or a rolling 365 calendar year. You can also choose to edit your program start date.

3. VIP Status

This setting controls if your VIP program is enabled or disabled. You can find your VIP activities under Programs > Activity > VIP

📋 Smile Pro tip: Setting up base rewards such as VIP tier-specific earning conditions (i.e. double points for VIP members) is a great, ongoing way to have Smile automatically reward VIP customers


What's next?

Configure VIP tier earning rules


Learn more
Add VIP tiers

Add VIP perks

VIP tier - customer view

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