VIP

Everything you need to know to set up a VIP program (for Professional and Enterprise plans)

12 articles in this collection
Written by Maggie and Tess

General VIP Settings

Parts of a Smile VIP program

Understanding tiers, VIP settings and turning your program live

Written by Maggie
Updated over a week ago

Add a new VIP tier

How to add a new tier to an existing program

Written by Maggie
Updated over a week ago

Set up VIP tier-specific earning conditions

How to change the points a customer earns by tier

Written by Tess
Updated over a week ago

Set up & edit VIP tiers

How to set up your VIP tiers and customize the elements

Written by Maggie
Updated over a week ago

Set your VIP program's milestone

Your VIP program can be set on a customer's points earned or amount spent

Written by Tess
Updated over a week ago

Customize your VIP Program

Add a VIP perk

How to add perks to your VIP tiers

Written by Tess
Updated over a week ago

Add icons to VIP tiers

Customize the look of your VIP tiers

Written by Tess
Updated over a week ago

Differences between perks & entry rewards

How entry rewards and perks work in your VIP program

Written by Maggie
Updated over a week ago

Troubleshooting & How-To's

Adjust a customer's VIP tier

How to manually adjust the tier a customer is in

Written by Tess
Updated over a week ago

How customers can see which tier they're in

Where customers see their tier in the Smile panel

Written by Tess
Updated over a week ago

What happens when you re-enable your VIP program

How to re-enable your VIP program and how customers are sorted

Written by Maggie
Updated over a week ago

When entry rewards and email notifications are sent for tiers

How emails are sent through the VIP program

Written by Maggie
Updated over a week ago