Smile.io

Control how customer VIP tier information is synced to Shopify metafields.

Manage VIP metafield sync

Provide ongoing benefits to your VIP customers in the form of discounts, special bundles, or deals at checkout.

Configure ongoing VIP discounts

Karen (she/her)

Hannah

Bill Curtis

How to set up, customize and troubleshoot Smile's VIP program, available on our Growth plan and above

Understand VIP tiers, configurable settings, and how to go live with a VIP program

VIP program overview

How to configure the settings of your VIP program to determine how customers will progress through tiers

Configure VIP settings

How to add a new VIP tier to an existing program

Add VIP tiers

How to choose from points earned or amount spent for VIP tiers

Understand VIP tier milestones

Choose how to reward your customers as they progress through your VIP program.

Configure VIP tier entry rewards

Fundamentals

How VIP program entry rewards and perks work

VIP - rewards and perks

Add VIP perks

Customize VIP tier icons

Customize your VIP Program

How to manually adjust your customers VIP tiers

Configure VIP tiers

How re-enabling a VIP program after making changes affects new and existing customers

Re-enable VIP program

How VIP program tier entry rewards and customer emails work

VIP program tier rewards and customer email notifications

Learn how to update the Smile VIP Tier Name metafield to ensure compatibility with Shopify’s updated metafield permissions.

Update your use of the Smile VIP Tier Name metafield on Feb 1, 2025

Troubleshooting & How-To's

Create a custom design with text, images, and links

Points

Blog

About Us

Privacy Policy

Newsletter

Careers

Terms of Service

Referrals

Learning Center

Partners

Support Policy

Integrations

Status Page

Press Kit

Plus

Features

Resources

Company

Legal

Smile website

Pricing

Get started

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

Try using different keywords or checking for typos.

No tickets found

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

English

url(https://downloads.intercomcdn.com/i/o/517098/efb533a669fbe2a24b69b0f0/e64120620696b967b537c39bea68bcff.png)