VIP

How to set up, customize and troubleshoot Smile's VIP program, available on Professional and Enterprise plans

13 articles in this collection
Written by Maggie and Tess

Fundamentals

VIP program overview

Understand VIP tiers, configurable settings, and how to go live with a VIP program

Written by Maggie
Updated over a week ago

5 steps to build the best VIP program

How to create an amazing VIP program with Smile

Written by Maggie
Updated over a week ago

Add VIP tiers

How to add a new VIP tier to an existing program

Written by Maggie
Updated over a week ago

VIP tier - customer view

How a customer sees their VIP tier in the Smile panel

Written by Tess
Updated over a week ago

Add and configure VIP tiers

How to set up VIP tiers and customize program elements

Written by Maggie
Updated over a week ago

Configure VIP tier earning rules

How to change the points a customer earns in each VIP tier

Written by Tess
Updated over a week ago

Configure VIP program milestones

How to choose from points earned or amount spent for VIP tiers

Written by Tess
Updated over a week ago

Customize your VIP Program

VIP entry rewards and perks explained

How VIP program entry rewards and perks work

Written by Maggie
Updated over a week ago

Add VIP perks

How to add perks to VIP tiers

Written by Tess
Updated over a week ago

Customize VIP tier icons

How to brand VIP tiers with custom icons

Written by Tess
Updated over a week ago

Troubleshooting & How-To's

Adjust customer VIP tier

How to manually adjust a customer's VIP tier

Written by Tess
Updated over a week ago

Re-enable VIP program

How re-enabling a VIP program after making changes affects new and existing customers

Written by Maggie
Updated over a week ago

VIP program tier rewards and customer email rules

How VIP program tier entry rewards and customer emails work

Written by Maggie
Updated over a week ago