Exclude customer tags from your rewards program

✅ This feature is only available for Shopify merchants

✅ This feature is only available on a Smile paid plan. 

Here's what we're covering:
  • How to make customers with certain tags not eligible for your rewards program

If you have wholesalers or influencers that you don't want to be a part of your rewards program, you can easily exclude them from earning rewards.

Go to the Manage Apps page in your Smile Admin panel and select Shopify by clicking Edit.

Write the Shopify customer tag (paying attention to spelling and capitalization) that you wish to exclude, and press Add. When you've finished adding the tags you want excluded press Save.

Note: These exclusions should only be made for customers who you're rewarding in other ways, like wholesaler discounts. Your goal with a rewards program should be to get as many customers as possible to join and start earning rewards.

Once a customer is excluded:

  • They will no longer be able to earn points for completing actions at your store
  • Their referral link will no longer be active or usable
  • They will not be able to see your program's Launcher on your site after logging into their account

Excluded customers may still see Smile content if any embedded content has been added to your site. Our support team can help you through code changes to ensure this content is hidden.

Note: if an excluded customer is not logged into their store account, they will still be able to see your program Launcher.

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