Smile does not award points retroactively for purchases made prior to installing Smile.

If you wish to award retroactive points, you can do manually so via a CSV Import

To import points, you'll want to create a CSV with 2 columns: email, and points - you can get the 'Points' information by pulling a 'total spent' report from your eCommerce provider, and multiplying the number by the amount of points you are giving per dollar amount spent.

📋 Note: Using our Customer Accounts setting you can decide which customers earn points on your store.

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