Smile.io

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Learn how to configure and launch a loyalty program with guides to account wide order and billing settings, plus platform specific configuration help for Shopify, BigCommerce and Wix

Getting Started

Words you will commonly see when you use Smile

Smile Glossary

Smile.io Demo

JavaScript SDK

Learn which reward options are available for each store platform

Rewards by platform

Helpful tips for a smooth loyalty program launch

Launch checklist

How to import customer loyalty points when switching to Smile

Switching to Smile from another program

Learn how you can audit your Smile rewards program like a pro

Is my rewards program set up correctly?

Supported platforms

Introduction

How to control order rules such as: which orders earn points; excluding taxes, shipping costs and discounts from earning;

Update order settings - BigCommerce

How to change the loyalty program currency

Change program currency

Use program participation settings to manage which customers can participate in your loyalty program.

Configure program participation

How to temporarily disable/deactivate/un-launch or re-enable a rewards program

Deactivate program

Overview of the program settings section in app

Understanding program settings

How to control order rules such as: which orders earn points; excluding taxes, shipping costs and discounts from earning; in-store or POS

Update order settings - Shopify

Update the email address and password associated with a Smile account.

Change account email or password

Select how points are cancelled when an order is refunded or partially refunded.

Configure points cancellation for refunds

How to locate the public and private keys for your account.

Find your Public Key or Private Key

Change the billing email address and credit card details associated with a Smile account.

Update billing information

Manage your API keys to connect integrations, sync data into external systems, and interact with Smile's REST API.

Manage API keys

Account Settings

Features offered by Smile on the Shopify Plus eCommerce platform

Features available for Shopify Plus

Add loyalty to your checkout using Smile's powerful checkout extensions. No code required.

Shopify Plus Checkout Extensions

How to re-add the launcher/button to pick up theme changes in Shopify

Apply Smile UI to Shopify theme

How to find the total number of registered customer accounts in Shopify

Find total registered customer count in Shopify

How to customize coupon codes with a prefix, collection specification, or minimum spending requirement in Shopify

Customize Shopify coupon codes

How Smile works with the Shopify multi-currency option

Shopify multiple currency display explained

How to integrate the rewards program with the Shopify app Shopify Flow and create a flow

Understand Shopify Flow

Embed an SEO-friendly loyalty landing page directly into your storefront. No code required.

Create a loyalty landing page

Show how many points customers will earn by purchasing a product. Then customize the text, position, look and feel of the points app block.

Embed points on the product page

Show customers their loyalty points balance conveniently in the customer account. Then customize the text, position, look and feel of the points app block.

Embed points on customer account

Allow customers to combine or stack Smile discount codes with themselves or other discounts and coupons on your store.

Configure discount combinations

Show your customers points balance at checkout.

Show points at checkout

Customers can redeem their points for rewards at checkout

Redeem points at checkout

Show customers how many points they've earned after their purchase

Show points earned after purchase

Hannah

Shopify

How to install the launcher/button on BigCommerce with Stencil

Install Smile on BigCommerce with Stencil

BigCommerce

Learn what to expect as Smile sunsets its integration with Wix and how to transition to Wix Loyalty.

Smile is no longer supported on Wix

Bill Curtis

Points

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