Getting Started

Learn how to configure and launch a loyalty program with guides to account wide order and billing settings, plus platform specific configuration help for Shopify, BigCommerce and Wix

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33 articles in this collection
Written by Maggie, Tess, Sarah Facini and 1 other

Introduction

Smile Glossary

Words you will commonly see when you use Smile

Written by Maggie
Updated over a week ago

Smile.io Demo

Smile.io application demo

Written by Maggie
Updated over a week ago

JavaScript SDK

Written by Tess
Updated over a week ago

Rewards by platform

Learn which reward options are available for each store platform

Written by Maggie
Updated over a week ago

Program configuration guide

Best practices for setting up a successful loyalty and rewards program

Written by Maggie
Updated over a week ago

Launch checklist

Helpful tips for a smooth loyalty program launch

Written by Maggie
Updated over a week ago

Switching to Smile from another program

How to import customer loyalty points when switching to Smile

Written by Maggie
Updated over a week ago

Is my rewards program set up correctly?

Learn how you can audit your Smile rewards program like a pro

Written by Sarah Facini
Updated over a week ago

Supported platforms

What platforms Smile currently supports

Written by Maggie
Updated over a week ago

Account Settings

Update order settings - BigCommerce

How to control order rules such as: which orders earn points; excluding taxes, shipping costs and discounts from earning;

Written by Maggie
Updated over a week ago

Change program currency

How to change the loyalty program currency

Written by Maggie
Updated over a week ago

Configure program participation

How to configure customer participation in your points, referral and VIP programs.

Written by Maggie
Updated over a week ago

Deactivate program

How to temporarily disable/deactivate/un-launch or re-enable a rewards program

Written by Maggie
Updated over a week ago

Understanding program settings

Overview of the program settings section in app

Written by Maggie
Updated over a week ago

Update order settings - Shopify

How to control order rules such as: which orders earn points; excluding taxes, shipping costs and discounts from earning; in-store or POS

Written by Maggie
Updated over a week ago

Update account settings

How to update the email address and password associated with a Smile account

Written by Tess
Updated over a week ago

Configure points cancellation on refunded orders

How to configure reward cancellation behaviour in order settings

Written by Maggie
Updated over a week ago

Find API keys

How to find the public and private API keys available with Enterprise plans

Written by Tess
Updated over a week ago

Update billing information

How to update the billing credit card details associated with a Smile account

Written by Maggie
Updated over a week ago

Cancel account

How to disable and cancel a Smile account

Written by Maggie
Updated over a week ago

Shopify

Features available for Shopify Plus

Features offered by Smile on the Shopify Plus eCommerce platform

Written by Maggie
Updated over a week ago

Apply Smile UI to Shopify theme

How to re-add the launcher/button to pick up theme changes in Shopify

Written by Maggie
Updated over a week ago

Find total registered customer count in Shopify

How to find the total number of registered customer accounts in Shopify

Written by Tess
Updated over a week ago

Enable Shopify customer account creation

How to allow customers to join the rewards program by enabling customer account creation in Shopify admin

Written by Tess
Updated over a week ago

Customize Shopify coupon codes

How to customize coupon codes with a prefix, collection specification, or minimum spending requirement in Shopify

Written by Maggie
Updated over a week ago

Shopify multiple currency display explained

How Smile works with the Shopify multi-currency option

Written by Maggie
Updated over a week ago

Integrate Shopify Flow

How to integrate the rewards program with the Shopify Plus app Shopify Flow

Written by Maggie
Updated over a week ago

BigCommerce

Install Smile on BigCommerce with Stencil

How to install the launcher/button on BigCommerce with Stencil

Written by Tess
Updated over a week ago

Wix

Features available for Wix Stores

Full feature list of everything that Smile offers on the Wix eCommerce platform.

Written by Mackenzie
Updated over a week ago

Getting started with Smile on Wix

Getting started using Smile.io on your Wix store

Written by Maggie
Updated over a week ago

Cancel a paid subscription in Wix

how to downgrade an app subscription in Wix

Written by Maggie
Updated over a week ago

Uninstall Smile in WIX

How to cancel or uninstall Smile on a Wix store

Written by Maggie
Updated over a week ago

Configure customer account creation in WIX

How to use the Members Area to enable customers to sign up for accounts on the WIX platform; Why WIX customers aren't showing up in Smile

Written by Maggie
Updated over a week ago