Getting Started

Learn how to configure and launch a loyalty program with guides to account wide order and billing settings, plus platform specific configuration help for Shopify, BigCommerce and Wix

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33 articles in this collection
Written by Maggie, Tess, Sarah Facini and 1 other
Account Settings

Update order settings - BigCommerce

How to control order rules such as: which orders earn points; excluding taxes, shipping costs and discounts from earning;
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Written by Maggie
Updated yesterday

Change program currency

How to change the loyalty program currency
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Written by Maggie
Updated over a week ago

Configure program participation

How to configure customer participation in your points, referral and VIP programs.
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Written by Maggie
Updated over a week ago

Disable program

How to temporarily disable/un-launch or re-enable a rewards program
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Written by Maggie
Updated over a week ago

Understanding program settings

Overview of the program settings section in app
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Written by Maggie
Updated over a week ago

Update order settings - Shopify

How to control order rules such as: which orders earn points; excluding taxes, shipping costs and discounts from earning; in-store or POS
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Written by Maggie
Updated yesterday

Update account settings

How to update the email address and password associated with a Smile account
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Written by Tess
Updated over a week ago

Configure points cancellation on refunded orders

How to configure reward cancellation behaviour in order settings
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Written by Maggie
Updated yesterday

Find API keys

How to find the public and private API keys available with Enterprise plans
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Written by Tess
Updated yesterday

Update billing information

How to update the billing credit card details associated with a Smile account
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Written by Maggie
Updated yesterday

Cancel account

How to disable and cancel a Smile account
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Written by Tess
Updated over a week ago