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Change rewards launcher/button visibility
Change rewards launcher/button visibility

How to control hiding or displaying the rewards launcher/button

Maggie avatar
Written by Maggie
Updated over a week ago


Since your Launcher is where your customers interact with your rewards program, it's extremely important that it be visible on your website. We do not recommend that you hide the Launcher on your site at all as it will be difficult for your customers to discover, join, and engage with your program - which kind of defeats its purpose!

βœ… The below settings are available on the Starter plan and above. If you are on the Free plan, you will be able to hide the Launcher from Mobile devices only. Please refer to the Free plan branding guide for more information.

πŸ“‹ Note: If your Launcher isn't visible on your store, you can manually change that under Branding > Theme > Visibility on your Smile Dashboard.


Where to display the Launcher

In the Visibility settings, you can choose where to display your Launcher from the options provided.

The option you choose here will be reflected on your site.

πŸ“ Pro Tip:
Make your Launcher visible to customers shopping on both desktop and mobile. This will ensure every customer has the opportunity to discover and join your rewards program!

πŸ“‹ Note:
The Launcher will always be hidden on the account and sitemap pages in BigCommerce, and on the checkout pages on Shopify and BigCommerce. If you are on Shopify Plus, you can add the Smile Initializer to your checkout.liquid to show the Launcher in the checkout.

Hiding the Launcher on specific pages

In some cases you may want to hide the Launcher on a specific page β€” Terms and Conditions, Contact Us or other administrative or legal content as an example.
Here's a video to show how to change this setting:

Simply enter the URL Path (ie. /blog) for excluded pages into the Page Visibility section shown here:

πŸ“ Pro Tip: Hiding the Launcher on primary and high-traffic pages will limit your customers' ability to discover, join and participate in your loyalty program. Make sure that rewards are always top of mind and accessible throughout the shopping journey.

πŸ“‹ Note: The exception to hiding the Smile Launcher is your homepage. If you specify for example: in this setting, the Launcher will be hidden from all pages on your site.

What's next?

Display customization overview
​Learn more

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