Introduction

In previous iterations of the Smile app, it was required to import coupon codes. This is no longer required and we recommend using our auto generated coupon code option for your convenience. These codes are generated as a customer clicks redeem, and as such will not run out (causing you to need to upload more yourself) or expire.

Overview

The definition of an imported coupon code

Why our auto-generated spending rules are an improvement

How to switch from imported coupon codes to automatically generated coupon codes


What are imported coupon codes?

Imported coupon code spending rules require codes to be imported into Smile in order for customers to redeem for that particular reward.

  • If you run out of imported codes, customers cannot redeem until you import more

  • Bulk imported codes require an expiration date, so invalid codes may be issued to program members if the coupon code is expired

Auto generating coupon codes

All of our spending rules can automatically generate coupon codes now as customers redeem, making the process to reward your loyal customers much easier! With our auto-generating spending rules, you also have additional features available:

  • Select a specific product collection that your rewards can discount right in-app

  • Choose a minimum order amount for the discount code to be valid

  • Include an expiry date where Smile will automatically send an expiry email to your customers! (available on our Growth plan and above!)

How can you make the switch?

You’ll need to copy the configuration of your imported spending rules to new auto generating spending rules.

For each spending rule where you have imported coupon codes:

Navigate to the Points - Rewards page and click Add ways to redeem.

Select the rule type that matches your imported coupon code rule under Shopify Rewards

Fill in the information as it appears in the imported coupon code rule

Click Create.

Next, you’ll want to disable your imported coupon spending rules so only the auto generating ones are active!

Click the Imported spending rule under Reward type.

Click Disable.

You’re done! 🎉


What's next?

Customer points redemption overview


Learn more

Import coupon codes (legacy)

Points program overview
3 steps to build the best points program

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