✅ This feature is only available on a Smile paid plan.
What we’re covering:
- What happens when you re-enable your VIP program
- How to ensure customers do not lose their current VIP tier placement when you re-enable your program
What happens when you re-enable your program
If you've disabled your VIP program to make changes to your settings, you'll need to re-enable it for your new program settings to take effect.
When you re-enable your program any new customer that joins your VIP program:
- Will have their VIP tiers calculated using your new program settings.
- Will see progress towards their next VIP tier in their customer Panel.
Any existing customers who were already in your VIP program:
- Will have their VIP tiers recalculated using your new program settings.
- Will see progress towards their next VIP tier in their customer Panel.
- Could lose their VIP tier if you've made changes to your program earning conditions, added a tier or removed a tier.
- Will not receive any entry rewards or email notifications if their tier changes.
How to ensure customers do not lose their VIP tier when you re-enable your program
To ensure that your existing customers do not lose their VIP tier:
- Export a list of your customers and their current VIP tier before you disable your program.
- Import your customer list using our Adjust customers feature to place them into the tier they were in before you made your program changes.
Note: if you need to make adjustments to your customers’ VIP tiers, do this before you re-enable your program.