Documentation Index
Fetch the complete documentation index at: https://help.smile.io/llms.txt
Use this file to discover all available pages before exploring further.
Ways to exclude customers
You can exclude customers from your loyalty program in two ways:- Exclude a customer manually — best for one-off exclusions.
- Exclude customers by tag — best for automatically excluding groups of customers.
What to expect when a customer is excluded
Customers are not notified when they are excluded from your loyalty program, whether they are excluded manually or by tag.Visibility behavior
| Customer state | Smile visibility |
|---|---|
| Not logged in | The Smile launcher, panel, and embedded Smile UI features remain visible. |
| Logged in | The Smile launcher, panel, and embedded Smile UI features are hidden. |
| Loyalty Landing Page | Always visible to excluded customers. |
| Loyalty Hub | Visible, but all program content is hidden. Customers see a message explaining they are not eligible for rewards. |
Program activity
Excluded customers:- Do not earn points
- Cannot redeem rewards
- Cannot use referral links, which become inactive while the customer is excluded
Existing rewards and discount codes
Excluding a customer does not remove or deactivate reward discount codes that have already been created in Shopify. If an excluded customer already has an active discount code, they may still be able to use it at checkout unless the discount code is manually deleted in Shopify.Customer profile
Excluding a customer does not remove their profile from Smile Admin. You can still:- View the customer’s profile
- Re-include the customer in your program at any time